Your privacy is more than a legal obligation to i8malaysia — it is a responsibility we take seriously every day. Understand how we collect, use, and protect your information.
All data is transmitted through secure channels.
Your information is not sold to third parties.
You have the right to access and update your data.
Only authorised staff may access sensitive data.
When you register and use the i8malaysia platform, you entrust us with your personal information. We do not take that trust lightly. This Privacy Policy explains in detail what data we collect, why it is collected, how it is used, and who can access it — so you can make informed decisions about your use of our platform.
This policy applies to all users who access the i8malaysia website, register a member account, make financial transactions, or use any of the services we provide. By continuing to use the platform after reading this policy, you consent to the data management practices described herein.
I8malaysia collects personal data in several ways — directly from you during registration, automatically while you use the platform, and occasionally from legitimate external sources. The following are the categories of data we collect:
| Data Categories | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, MyKad | Account Verification & KYC |
| Contact | Email address, phone number | Communication & Notifications |
| Financial | Bank account details, transaction records | Payment processing |
| Technical | IP, device, browser | Security & Anti-Fraud |
| Usage | Pages visited, games played | Product improvement |
Collected data is used solely for legitimate and transparent purposes. i8malaysia does not use your data for purposes unrelated to platform services without your consent.
I8malaysia does not sell, rent, or trade your personal data to any external party for their marketing purposes. However, there are limited situations where data sharing is necessary for platform operations:
We work with trusted third-party service providers who help operate certain aspects of the platform — including payment processing providers, KYC service providers, customer support platforms, and cloud computing infrastructure. All these providers are bound by strict confidentiality agreements and may only use your data for the specific purposes outlined in those agreements.
Where required by law, court order, or direction from a competent authority, i8malaysia may be obligated to disclose certain information. We will notify you if such disclosure occurs, unless prohibited by law or where doing so could compromise an active investigation.
The security of your data is a technical priority we never compromise on. i8malaysia implements multiple layers of protection to ensure your data remains safe at all times.
I8malaysia retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by law. Financial transaction data is typically retained for a minimum of seven (7) years to meet financial compliance requirements. Once data is no longer needed, it is disposed of using secure, non-recoverable methods.
I8malaysia uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality and your overall user experience.
As an i8malaysia member, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days and delivered in an easy-to-read format.
If any of your personal data is inaccurate or outdated, you have the right to request a correction. You can update much of this information directly through your account settings on the platform.
In certain circumstances, you may request the deletion of your personal data. However, this right is subject to our legal obligation to retain certain records for financial compliance and anti-money laundering purposes.
You may request that we restrict the processing of your data in certain situations — for example, while a dispute regarding the accuracy of your data is being resolved.
You have the right to receive the data you have provided to us in a structured, machine-readable format, for the purpose of transferring it to another service should you wish to do so.
You may object to the processing of your data for specific purposes, particularly direct marketing. We will honour such objections promptly.
In the course of platform operations, your data may be processed or stored on servers located outside Malaysia. When this occurs, i8malaysia ensures that such data transfers are carried out with adequate and appropriate safeguards — including the use of standard data transfer agreements and ensuring that recipients adhere to security standards equivalent to our own policies.
I8malaysia does not transfer data to countries without adequate data protection laws unless appropriate contractual safeguards have been put in place.
The i8malaysia platform is exclusively for adult users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we discover that data belonging to an underage individual has been collected without proper verification, we will take immediate steps to delete that data and close the associated account. If you become aware that an underage individual is using our platform, please contact our support team immediately.
The i8malaysia platform uses third-party services for certain functions such as payment processing and KYC verification. These services have their own privacy policies that apply to your direct interactions with them.
I8malaysia is not responsible for the privacy practices of those third parties, although we select our providers carefully and require them to adhere to high data protection standards. We encourage you to read the privacy policy of any third-party service you use directly.
I8malaysia reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Any material changes will be communicated to members via in-platform notifications or official email at least 14 days before the changes take effect.
The "Last Updated" date at the top of this document always reflects the current version of the Privacy Policy in effect. We encourage you to review this page periodically. Continued use of the platform after any changes take effect constitutes acceptance of the updated terms.
If you have any questions, concerns, or wish to exercise your privacy rights regarding data we hold, the i8malaysia data protection team is ready to assist you.
You can reach us via live chat on the platform or through our official email:
For general questions about your account, deposits, or games, you may also refer to the FAQ us. If your concern relates to gaming habits, please visit Responsible Gaming for all available support resources.
These are concrete commitments that shape how i8malaysia manages your privacy every day.
All data moving between your device and i8malaysia's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
I8malaysia operates as a platform business, not a data business. Your personal information is never sold, rented, or shared with advertisers or third-party data brokers.
We clearly disclose every purpose for which your data is used — no hidden processing or use of data for undisclosed purposes without your consent.
Access to sensitive member data within the i8malaysia system is restricted, role-based, and regularly audited. Only staff who genuinely require access to perform their duties are permitted.
We provide simple, responsive mechanisms for you to exercise your privacy rights — from data access to deletion — without unnecessary bureaucracy.
The i8malaysia data protection system is regularly assessed by our internal security team and independent auditors to ensure it remains effective against the latest cyber threats.
The most frequently asked questions from members about privacy and data protection at i8malaysia.